Which of the Following Statements Is True of Customer Relationship

question 39

Multiple Choice

Which of the following statements is true of customer relationship management?

• A)It involves linking all processes of a company from its customers through its suppliers.
• B)It tries to convince potential customers to buy, even if the seller knows that the customer and the product are mismatched.
• C)It is used more by sales-oriented firms than market-oriented firms.
• D)It is most extensively used by production-oriented firms.

---

Definitions:

Arbitrators' Decisions

Refers to the final judgments made by arbitrators, who are neutral third parties, in a dispute resolution process.

Union Contract

A formal agreement between a union and an employer detailing the terms of employment, wages, benefits, and working conditions.

Negotiators

Individuals or entities involved in discussions aimed at reaching an agreement.

At-will Doctrine

A legal concept in employment law that allows either the employer or the employee to terminate employment at any time, for any reason.