Which of the Following Statements Is True of Customer Relationship

question 39

Multiple Choice

Which of the following statements is true of customer relationship management?

• A)It involves linking all processes of a company from its customers through its suppliers.
• B)It tries to convince potential customers to buy, even if the seller knows that the customer and the product are mismatched.
• C)It is used more by sales-oriented firms than market-oriented firms.
• D)It is most extensively used by production-oriented firms.

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Definitions:

Credits

Refers to the accounting entries that increase liabilities or decrease assets, representing the opposite effect of debits in double-entry bookkeeping.

Liability Accounts

Accounts on a balance sheet that represent obligations or debts that a company owes to others, which must be settled over time through the transfer of economic benefits including money, goods, or services.

Stockholders' Equity Accounts

These accounts represent the owners' residual interest in the corporation's assets after deducting liabilities.

Credit Balances

Accounts within the accounting ledger that have a positive balance, indicating amounts owed to others.