In the Context of Service Quality, Which of the Following

question 55

Multiple Choice

In the context of service quality, which of the following statements is true of reliability?

• A)It involves being caring and paying individualized attention to customers.
• B)It involves providing prompt service to customers.
• C)It is performing the service right the first time.
• D)It refers to the knowledge and courtesy of employees.

---

Definitions:

Chromosomes

Thread-like structures located inside the nucleus of animal and plant cells, made of protein and a single molecule of DNA, and carrying genetic information.

Genes

Units of heredity made up of DNA, responsible for passing traits from parents to offspring and influencing characteristics and disease susceptibility.

Autosomes

Chromosomes that are not involved in determining the sex of an organism, typically making up the majority of an organism's chromosomes.

Zygote

The initial cell formed when a new organism is produced by the union of sperm and egg cells, marking the beginning of embryonic development.