If a Customer Uses the Comment Feature to Criticize Your

question 89

Multiple Choice

If a customer uses the comment feature to criticize your business blog,

• A) ignore it unless the critic is incorrect.
• B) post it, and follow with a blog entry to show your audience that it will not be tolerated.
• C) you should respond promptly and honestly.
• D) do none of the above.

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Definitions:

SELL Sequence

A structured approach to selling, emphasizing steps like Show, Explain, Lead, and Lock.

Promotional Device

Any tool or strategy used to promote a product, service, or brand to increase visibility and drive sales or engagement.

Evaluate Products

The process of examining and assessing the features, quality, and performance of products to inform purchasing decisions or product development.

Psychological Factors

Psychological factors are internal influences on a consumer's behavior, including attitudes, perceptions, and motivations.