In Corresponding with Customers, Making Statements Such As, "Thank You

question 23

Multiple Choice

In corresponding with customers, making statements such as, "Thank you for purchasing the most durable notebook computer you can buy" is

• A) a good way to build customer relationships.
• B) an important part of all negative responses to claim letters.
• C) to be avoided in routine positive messages.
• D) all of the above.

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Definitions:

Bank Reconciliation

The method of aligning the figures in a company's bookkeeping records for a cash account with the equivalent data on a bank statement.

NSF Check

Non-Sufficient Funds Check, a bank check that cannot be honored because the account on which it is drawn does not have enough funds.

Outstanding Checks

Checks that have been written and recorded in the payer's financial records but not yet cleared or cashed by the recipient.

Cash Flow

The net amount of cash and cash-equivalents being transferred into and out of a business.