If You Have Mildly Disappointing Information to Deliver as Part

question 82

Multiple Choice

If you have mildly disappointing information to deliver as part of a positive message, you should

• A) put the negative information last.
• B) just leave it out.
• C) put the negative information first.
• D) put the negative information in a favorable context.

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Definitions:

Rely

To depend on or trust in someone or something for support, help, or maintenance.

Episodic Memories

Memories of specific events or episodes in one's life, including the contextual details and emotions associated with them.

Personally Relevant

Pertaining to or having direct significance, interest, or impact on an individual's own life, experiences, or values.

Recognition

The process of identifying a previously encountered item, idea, or situation when it is presented again.