When Responding to a Customer Request for an Adjustment, It

question 38

Multiple Choice

When responding to a customer request for an adjustment, it is usually sensible to assume that

• A) if you handle the situation well, the customer will be even more loyal than before.
• B) the customer is trying to pull a fast one.
• C) the customer's account of the situation is exaggerated.
• D) the customer is hostile.

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Definitions:

Court-Ordered Therapy

Psychotherapy mandated by a judge as part of a legal judgment or sentence, often in criminal or family cases.

Empathy

The ability to understand and share the feelings of another person, essentially putting oneself in their shoes.

Client-Centered Therapist

A psychotherapist who practices a form of psychotherapy developed by Carl Rogers, emphasizing an empathetic, accepting, and genuine therapeutic environment.

Unconditional Positive Regard

A therapeutic approach developed by Carl Rogers emphasizing an accepting, empathetic environment to facilitate clients' growth.