If You Are Sending an Informative Memo to Employees About

question 20

Multiple Choice

If you are sending an informative memo to employees about policy statements or procedural changes, you should

• A) use the body of the message to provide all the necessary details.
• B) assume that employees will have a neutral response.
• C) use the indirect approach.
• D) do all of the above.

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Definitions:

Bait-And-Switch Scheme

A deceptive marketing strategy where customers are lured by advertisements for a product at a low price, only to be pressured into buying a more expensive item.

MP3 Player

A portable electronic device used to play digital audio files in the MP3 format.

Apple IPod Nano

A portable media player designed and marketed by Apple Inc., known for its small size and capability to play music and videos.

Equal Credit Opportunity Act

A United States federal law ensuring that all consumers are given an equal chance to obtain credit, without discrimination based on race, color, religion, national origin, sex, marital status, or age.