If You Choose to Apologize in a Negative Message, You

question 86

Multiple Choice

If you choose to apologize in a negative message, you should

• A) always demonstrate sincerity, but never accept blame.
• B) imply that not all of the blame lies with you or your company.
• C) be sincere and make it a true apology.
• D) phrase the apology in a conditional manner ("If I have offended anyone ...").

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Definitions:

Maps

Visual representations of an area, showing its physical features, roads, or geographical locations.

Error of Format

A mistake made in the way information is structured or arranged in a document, different from content or grammatical errors.

Distracting Use

The inappropriate or excessive use of elements in communication or activities that detracts from the main message or focus.

Zero Beginning

Starting from nothing or from a base level without pre-existing elements or resources.