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Scenario 3

question 73

Multiple Choice

Scenario 3.3 You have recently been hired as the HR manager for KM Contracting, a medium-sized construction company with offices throughout Canada.Many of the company's trades employees are unionized, and one of the company's largest contracts is with the federal government.It has come to your attention that Ms.Jones, an elderly woman who works as an office clerk, has been humiliated and treated disrespectfully about her obesity for 11 years.She has been called offensive names and heard comments about the way she "waddles." During this time, her manager criticized her work performance and stated that "women are best working at home in the kitchen." She has been passed over for promotions and no longer applies for other positions because of her low self-esteem resulting from the intimidating workplace environment.The company's discrimination policy states that it promotes a work environment that is free from discrimination.Managers have stated that they cannot always distinguish between inappropriate or illegal discrimination behaviours.The CEO has asked you to educate all levels of management about the legal requirements that must be met in recruitment and selection.He also wants you to develop some practical nondiscriminatory recruitment and selection guidelines for all employees.
-Refer to Scenario 3.3.What are the four legal sources that affect KM Contracting's employment practices in recruitment and selection

Definitions:

Systematic Processing

A mode of information processing that involves careful and thoughtful consideration of all available information and evidence.

Heuristic

A simple, efficient rule or method used to make decisions, learn something, or solve problems quickly.

Door-In-The-Face Tactic

Multiple-request technique to gain compliance, in which the focal request is preceded by a larger request that is bound to be refused.

Compliance Technique

Strategies used to persuade or influence others to agree with or obey a request or command.