Scenario 5-2 The CEO of KM Contracting, a Medium-Sized Canadian Construction Company

question 12

Multiple Choice

Scenario 5-2
The CEO of KM Contracting, a medium-sized Canadian construction company, has decided to develop a performance management system so that the company can measure employee performance.As the HRM, you believe that a lack of clear job standards has led to the selection of inappropriate candidates.Managers have stated that performance appraisals are usually conducted only when inappropriate and unsafe workplace behaviours have occurred.The three major performance dimensions of all the jobs are technical construction proficiency, demonstrating effort, and maintaining self-discipline.
-Refer to Scenario 5-2.As the HRM, you have clarified that the outcome of KM Contracting's performance appraisals must be more than corrective discipline.What is the outcome of an effective performance appraisal system

• A)achievement of organizational goals due to increased employee satisfaction and performance
• B)improvement in organizational processes that evaluate employee job performance
• C)reinforcement of organizational core values in addition to identifying performance differences among employees
• D)identification of employees who need development as well as progressive discipline

Define and differentiate between emotions, moods, and other affective states.

Describe the physiological and psychological components of emotions.

Understand the impact of stress on psychological and physical health.

Recognize the role of the autonomic nervous system in emotional responses.

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Definitions:

Reliable

The quality of being consistently good in performance, accuracy, or dependability.

Responses

Reactions to a stimulus or a series of events.

High in Validity

Refers to the extent to which a test, experiment, or measurement accurately reflects what it is intended to measure.

Group Dynamics

The study of the psychological processes involved when individuals interact in small groups, focusing on roles, norms, conflict, and cohesion.