Scenario 8-2 a New Call Centre, Quantum Inc., Is Hiring Individuals with Individuals

question 37

Multiple Choice

Scenario 8-2
A new call centre, Quantum Inc., is hiring individuals with call centre telephone experience and skills. The minimum qualifications are a grade 12 diploma. Applicants must possess the ability to learn new skills and adapt to new situations. Turnover in the call centre industry is very high so the CEO of Quantum wants to ensure that the company's testing process ensures that Quantum hires the most qualified applicants for the positions.
-Refer to Scenario 8-2. Which test method could Quantum Inc. use to test for telephone skills?

• A) integrity test
• B) an telephone-based interview
• C) a personality test
• D) an emotional intelligence test

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Definitions:

Safety and Security

Basic human needs that involve being free from harm and threat, including protection of one's health and property.

Belongingness

The human emotional need to be an accepted member of a group, feeling of connection and acceptance within a social framework.

Esteem

A term that denotes respect and admiration, typically for a person or an entity's qualities or achievements.

Self-actualization

The realization or fulfillment of one's talents and potentialities, considered as a drive or need present in everyone.