Scenario 8-2 a New Call Centre, Quantum Inc., Is Hiring Individuals with Individuals

question 37

Multiple Choice

Scenario 8-2
A new call centre, Quantum Inc., is hiring individuals with call centre telephone experience and skills. The minimum qualifications are a grade 12 diploma. Applicants must possess the ability to learn new skills and adapt to new situations. Turnover in the call centre industry is very high so the CEO of Quantum wants to ensure that the company's testing process ensures that Quantum hires the most qualified applicants for the positions.
-Refer to Scenario 8-2. Which test method could Quantum Inc. use to test for telephone skills?

• A) integrity test
• B) an telephone-based interview
• C) a personality test
• D) an emotional intelligence test

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Definitions:

Language

A system of symbols, sounds, and rules used for communication and thought among humans.

fNIRS

Functional Near-Infrared Spectroscopy, a non-invasive imaging method that measures neural activity and blood flow in the brain using near-infrared light.

PET

Positron Emission Tomography, a nuclear medicine functional imaging technique used to observe metabolic processes in the body.

Radioactive Isotopes

Variants of chemical elements that decay over time, releasing radiation, and are used in medical diagnosis, treatment, and research.