Scenario 9-1 Medical Office Assistant

question 10

Multiple Choice

Scenario 9-1
Medical Office Assistant
Okanagan Medical Clinic (OMC) , Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to [e-mail].
-Refer to Scenario 9-1. What would you call an MOA's attempt to create a favourable impression of him- or herself by monitoring the interviewer's reactions and responding accordingly?

• A) creating a false impression
• B) impression management
• C) organizational fit
• D) telling interviewers what they want to hear

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Definitions:

Genetic Counseling

Consultation and testing by trained experts that enable individuals to learn about their genetic heritage, including harmful conditions that they might pass along to any children they may conceive.

Prenuptial

A legal agreement made between two individuals before marrying, outlining the distribution of assets in the event of divorce or death.

Genetic Counseling

A service that involves evaluating and advising individuals and families on the genetic aspects of diseases, including the risk of inheriting or passing on conditions.

Heritability

A measure of how much of the variation in a trait within a population can be attributed to genetic differences among individuals in that population.