A Travel Agent Recommended a Particular Hotel to a Client

question 20

True/False

A travel agent recommended a particular hotel to a client who uses a wheelchair for mobility. Unknown to the travel agent, the hotel did not have handicapped-accessible rooms. A convention was being held in the city of destination, and so no other rooms were available. The customer was forced to end the vacation early and return home. True or false: The travel agent will be held liable to the customer for the expense incurred during the trip.

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Definitions:

Economic Value

The worth of a good or service determined by the market or its impact on an entity's financial condition.

Utility

The extent to which something provides economic value greater than its cost.

Practicality

The aspect of being sensible, realistic, and focused on what is achievable and efficient in real-world situations.

Educational Background

Refers to the formal schooling, degrees, and certifications completed by an individual.