Have You Ever Called a Customer Service Number and Been

question 21

Multiple Choice

Have you ever called a customer service number and been told that your call was being monitored in order to improve the efficiency provided the individual customer? If that monitoring were by a trained job analyst engaged in a job and organizational analysis, the analyst would be using which of the following techniques?

• A) observation
• B) experimentation
• C) primary research
• D) questionnaire
• E) survey sampling

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Definitions:

Semi-Trailer

A trailer without a front axle, designed to be towed by a road tractor, where a significant portion of its weight and that of its load is borne by the tractor.

Full Trailer

a trailer supported by wheels front and back, designed to be towed by a vehicle with a trailer hitch rather than being semi-supported by the towing vehicle itself.

Maximum Width

The greatest horizontal breadth of an object or structure, often used in the context of vehicle regulations to ensure roadway safety.

Sliding Trailer Bogie

A component of a trailer that allows the bogie (wheel assembly) to slide along the trailer's length for weight distribution and compliance with axle weight regulations.