Which of the Following Statements About Specifying and Measuring Performance

question 77

Multiple Choice

Which of the following statements about specifying and measuring performance is true?

• A) Many firms rely heavily on financial performance measures
• B) One of the easiest to use measures for employee performance is a qualitative measure such as customer satisfaction.
• C) Organizations should look for ways to measure employee results not employee behavior.
• D) Organizations should take the same approach to measuring performance whether taking a long-term or short-term perspective.
• E) Traditional commissions focus on long-term performance.

---

Definitions:

Negative Reinforcement

A behavioral concept where the removal of an unpleasant stimulus strengthens a desired behavior.

Full Range Leadership Model

A leadership model that suggests leaders can operate across a spectrum of behavioral tactics, from laissez-faire to transformational leadership strategies.

Idealized Influence

A leadership behavior characterized by acting as a strong role model, gaining respect and trust from followers.

Emotional Factor

A variable that influences decisions or behaviors through feelings, sentiments, or mood.