As a Bank Teller, Diane Realized There Was a Problem

question 15

Multiple Choice

As a bank teller, Diane realized there was a problem in how customers waited in line. She made a suggestion that reduced the average customer wait by two minutes, causing an increase in customer satisfaction. Diane received a special plaque from the president of the bank and a $200 check. This is an example of a(n) :

• A) spot award
• B) gainsharing award
• C) Scanlon plan
• D) Improshare plan
• E) Third generation plan

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Definitions:

Leeches

Parasitic or predatory worms belonging to the phylum Annelida and known for their use in medicine, especially for bloodletting.

Polychaetes

A class of annelid worms, characterized by having many legs or bristles, often living in marine environments.

Tapeworms

Parasitic flatworms that live in the digestive tract of vertebrates, absorbing nutrients from the host's intestine.

Annelids

A phylum of segmented worms that includes earthworms, leeches, and their relatives, characterized by a segmented body and a coelom.