The Flight Attendants at Interstate Airlines Are Very Unhappy with the Scheduling

question 37

Multiple Choice

The flight attendants at Interstate Airlines are very unhappy with the scheduling practices, but Interstate Airlines' management is not being cooperative on this issue during contract negotiations. Consequently, the flight attendants are continuing to serve drinks to passengers, but they bring the drinks out from the kitchen one cup at a time instead of using the beverage cart. The flight attendants are using the strategy of a(n) _____.

• A) passive-aggressive strike
• B) work slowdown
• C) on-the-job strike
• D) boycott
• E) customer campaign

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Definitions:

Standard Cost

A preset cost for delivering a product or service under normal conditions, used as a benchmark for measuring performance.

Direct Labor Workers

Employees who are directly involved in the production process of goods or services, whose labor costs are easily attributable to specific products.

Fixed Overhead

Costs that remain constant for a specific period regardless of the level of production or business activity.

Work in Process

Inventory that includes all materials, labor, and overhead costs for products that are in the production process but not yet completed.