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Cattell emphasizes three sources of data. Discuss these three sources in relation to the approaches to research discussed in Chapter 2.
Failure Rate
The rate at which a designed system or part malfunctions, measured in failures over a specific time period.
Total Quality Management
An approach to long-term success through customer satisfaction, focusing on continuous improvement of processes, products, and services.
Strategic View
A perspective that focuses on long-term objectives and overall positioning, often involving comprehensive analysis and planning.
Depot Service
A service provided at a depot or warehouse where products can be stored, maintained, or repaired before being distributed to customers.
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