In the Context of CRM, Which of the Following Statements

question 42

Multiple Choice

In the context of CRM, which of the following statements is True about the foreseen changes and developments by the year 2025?

• A) Vendors might lose control of customer relationship.
• B) Organizations might lose control over employees.
• C) The use of social media for managing employees will be static.
• D) The control over culturally-diverse customers would be lost.

---

Definitions:

Plasma Antibodies

Proteins found in plasma that are produced by the immune system to identify and neutralize foreign objects like bacteria and viruses.

O+ Blood

A blood type in the ABO blood group system that is Rh positive and can be donated to individuals with any Rh+ blood types.

Anti-rH

A type of antibody directed against the Rh factor on red blood cells, significant in blood transfusion and Rh incompatibility in pregnancy.

Platelets

Small, disc-shaped cell fragments in the blood that are crucial for blood clotting and preventing excessive bleeding following injury.