In Business Process Management (BPM), Once the As-Is Model Is

question 98

Multiple Choice

In business process management (BPM) , once the as-is model is created, the very next step that a team must take is to ________.

• A)obtain feedback about implementation
• B)assess the results of the changes
• C)look for improvement opportunities
• D)implement changes in the organization

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Definitions:

Projection and Rationalization

Projection and rationalization are defense mechanisms; projection involves attributing one's own unacceptable thoughts or feelings to others, while rationalization involves justifying behaviors or feelings with seemingly logical reasons to avoid the true explanation.

Rationalization

A coping technique that involves providing logical or rational justifications for questionable behaviors or emotions to sidestep their real causes.

Stockholm Syndrome

A psychological response wherein hostages or abduction victims develop a bond with their captors during captivity.

General Adaptation Syndrome

A three-stage response (alarm, resistance, exhaustion) that describes the body's short-term and long-term reactions to stress.