Before Asking the Difficult Questions, Kenji Spends Several Minutes During

question 1

Short Answer

Before asking the difficult questions, Kenji spends several minutes during the opening portion of the interview chitchatting with Alejandro in hopes of finding a shared interest, value, or past experience. Kenji is establishing __________, an interviewing technique that helps create a positive communication climate.

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Definitions:

Schmoozing

Informal conversations for the purpose of networking or building rapport and relationships, often used in professional settings.

Spontaneous Social Interaction

Unplanned and informal communication or activities between individuals, often resulting in strengthened relationships or creative collaborations.

Virtual Teams

Teams that work together by relying on electronic forms of communication, often from various geographical locations.

Message "Richness"

pertains to the amount of information that can be transmitted during a communication process, including emotional tone, cues, and complexity.