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Describe Frederick Mosher's five eras of public service. Identify some of the key historical figures responsible for the transition from one era to the next.
Strategic Change
Alterations made to the overall goals, operations, cultures, or major components of an organization to address internal or external challenges.
Transformational Change
A significant, radical change in an organization that fundamentally alters its culture, operations, and direction, often in response to major external shifts.
Workforce Diversity
The inclusion of a wide range of differences among employees in an organization, including race, gender, age, culture, and physical ability.
External Force
Influences from outside an organization that can affect its performance, operations, and strategy, such as market trends or regulatory changes.
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