A User Calls the Help Desk Complaining That the DVI

question 16

Multiple Choice

A user calls the help desk complaining that the DVI connector on their laptop is not functioning properly. The laptop's built-in display is working perfectly, and the user reports that a technician successfully connected the user's laptop to a projector only the previous day. What is the first thing you instruct the user to do?

• A)Make sure none of the DVI pins are bent.
• B)Check the video drivers in the device manager.
• C)Try using the Fn key to press the Toggle Display button on the keyboard.
• D)Replace the DVI cord.

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Definitions:

Fishbone Diagram

A visual tool used for identifying and organizing the potential causes of a problem, typically resembling the shape of a fishbone.

Total Quality Management

A management approach focused on continuous improvements in quality, aiming to reduce waste and increase customer satisfaction.

Manufacturing Processes

The methods and techniques used to transform raw materials into finished products through machinery and labor.

Continuous Improvement

An ongoing effort to enhance products, services, or processes through incremental and breakthrough improvements.