A User Calls the Help Desk from the Road Complaining

question 2

Multiple Choice

A user calls the help desk from the road complaining that her new laptop's power adapter is not working correctly. She recently purchased this laptop to replace an older model laptop. A mobile phone plugged into the same wall outlet receives power, and the user states that the power adapter at her office works fine. What is MOST likely the problem?

• A)The battery is not inserted and locked properly.
• B)The customer is using the power adapter for the older model laptop.
• C)The user is not using a power converter.
• D)The power outlet is not providing enough voltage.

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Definitions:

Frame Alignment

A process by which social movements attract and motivate participation by aligning their activities and ideologies with those of potential members.

Citizenship Rights

The legal rights granted to a citizen by their country, which may include the right to vote, work, and reside within that country, among others.

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Solidarity Theory

A social theory that emphasizes the interdependence among members of a society, advocating for mutual support and unity.