As You're Fixing a Computer Issue for a User, the User

question 1

Multiple Choice

As you're fixing a computer issue for a user, the user asks you to slow down and explain as you go so he can fix the issue in the future. You have several other issues to resolve before the end of the day. How do you respond to the user?

• A)Tell the user that explaining issues is not part of your job description.
• B)Offer to walk through the steps with him and notify your manager that you will be running late to your next appointment.
• C)Show the user a website they can visit once you've left that covers all the steps you've gone through.
• D)Explain to the user that it is difficult to work and talk at the same time and ask him to contact your manager about a training class in the future.

---

Definitions:

Tablets

Portable computing devices featuring a touchscreen and offering a blend of smartphone and laptop functions.

Mobile Technology

Describes portable devices and wireless communications technologies that allow for internet access, data exchange, and mobile applications.

Ethical Business Communications

The practice of sharing information in a business context that adheres to moral principles and professional standards.

Code Of Ethics

A set of guidelines designed to set out acceptable behaviors and practices for individuals or organizations in specific professions or groups.