As You're Fixing a Computer Issue for a User, the User

question 1

Multiple Choice

As you're fixing a computer issue for a user, the user asks you to slow down and explain as you go so he can fix the issue in the future. You have several other issues to resolve before the end of the day. How do you respond to the user?

• A)Tell the user that explaining issues is not part of your job description.
• B)Offer to walk through the steps with him and notify your manager that you will be running late to your next appointment.
• C)Show the user a website they can visit once you've left that covers all the steps you've gone through.
• D)Explain to the user that it is difficult to work and talk at the same time and ask him to contact your manager about a training class in the future.

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Definitions:

Impairment Loss

A financial write-down in book value due to impairment, reflecting a decrease in the recoverable amount of an asset beyond its current carried cost.

Consolidated Patents

Patents owned by a parent company and its subsidiaries that are combined for reporting purposes on consolidated financial statements.

Goodwill Impairment

This occurs when there is evidence that the value of goodwill has declined permanently beyond its recoverable amount, necessitating a write-down in its book value.

Amortization

The process of reducing the cost of a tangible or intangible asset through systematic, periodic deductions over its useful life.