As a Manager Over Technicians, You Are Managing Customer Complaints

question 13

Multiple Choice

As a manager over technicians, you are managing customer complaints. Of the following complaints, which ones are valid complaints that you should correct with any technician?

• A)The technician took periodic breaks during the day to use the rest room.
• B)The technician showed up with a friend to show him the computer repair business.
• C)The technician called his spouse to say he was running late and to pick up the kids.
• D)The technician took several lengthy phone calls and texts from friends and family.

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Definitions:

Direct Efforts

Direct Efforts pertain to actions taken explicitly and intentionally to achieve a particular goal, often in contrast to indirect efforts that might have secondary effects.

Laboratory Research

Systematic investigation and experimentation carried out in controlled conditions to study phenomena or test hypotheses.

Business Research

The process of collecting data and analyzing information to identify and solve business problems, making informed decisions.

Largest Share

The highest proportion or percentage of ownership, interest, or allocation.