A User Calls the Helpdesk Complaining She Cannot Get a New

question 4

Multiple Choice

A user calls the helpdesk complaining she cannot get a new Bluetooth headset she purchased to work properly with her iPhone. She was told the device should connect automatically with little hassle, but she cannot get it to connect. What is the first thing you should check?

• A)Is the iPhone Bluetooth enabled and discoverable?
• B)Is the Bluetooth version compatible with the iPhone?
• C)Is she using the correct pin code for device pairing?
• D)Has the iPhone had previous hardware issues?

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Definitions:

Safety Inventory

Extra inventory held to guard against uncertainty in demand or supply, ensuring adequacy of stock to meet customer orders without interruption.

Physically Aggregating

The process of collecting and assembling goods from various sources to streamline distribution or processing.

Carrier's Decisions

The choices made by transportation companies regarding route selection, pricing, service levels, and capacity management.

Market

An economic place or environment where buyers and sellers come together to exchange goods, services, or information.