You Are Trying to Help a Customer Fix a Lighting

question 47

Multiple Choice

You are trying to help a customer fix a lighting issue. Which of the following should you do before starting the troubleshooting activities?

• A)Disconnect all AC controls
• B)Debrief the customer
• C)Retest the system
• D)Apply all manufacturer upgrades

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Definitions:

On-The-Job Training

Training provided to employees at their place of work, offering hands-on experience and practical skills relevant to their job functions.

Grocery Checker

An employee in a grocery store responsible for scanning and checking out customers' purchases at the cashier.

Programmed Instruction

An educational technique that uses self-learning materials and practices to teach new skills or concepts.

Organizational Orientation

A process or initiative designed to acquaint new employees with the company's culture, values, and practices.