While Manning the Help Desk, You Receive Two Calls at the Same

question 12

Multiple Choice

While manning the help desk, you receive two calls at the same time. The first is from a user who cannot print a Word file and the second is from a user who cannot restore payroll records. How should you handle the two calls?

• A)Handle both at the same time.
• B)Tell them both to call back later.
• C)Handle the printing problem first.
• D)Handle the payroll user first.

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Definitions:

Piece Rate Systems

Compensation methods where employees are paid a fixed sum for each unit of production completed.

Base Pay

The initial rate of compensation that an employee receives in exchange for services. It excludes extra lump sum compensation or increases in the rate of pay for overtime or premium pay.

Merit Pay

Compensation increase awarded based on individual performance evaluation.

Individual Performance

The measure of the efficiency and effectiveness of an employee's work activities and outputs.