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Which of the Following Is False

question 24

Multiple Choice

Which of the following is false?

Explain the significance of the service continuum and how different offerings fit into this continuum.
Grasp the importance of customer contact audits in enhancing service quality and delivery.
Understand the application of the seven Ps of services marketing within a real-world context.
Comprehend the concept of intangibility and inseparability in services and their implications on service delivery and marketing.

Definitions:

Special Needs

A term used to describe individuals who require additional support due to physical, developmental, behavioral, or emotional disabilities or challenges.

Matrix Structures

An organizational blueprint that assigns specialists from different functional departments to work on one or more projects led by a project manager, creating a grid of communication and authority.

Shadow Organisation

An informal network within an organization that operates based on personal interactions and relationships, rather than formal structures.

Management Strategy

A comprehensive plan to align company operations, resources, and actions with its goals, emphasizing efficiency and competitiveness.

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