Which of the Following Is NOT a Key Follow-Up Activity

question 31

Multiple Choice

Which of the following is NOT a key follow-up activity:

• A)Reexamining the value added to the customer.
• B)Adding the customer to your daily email message chains.
• C)Measuring customer retention and loyalty.
• D)Resetting customer expectations as needed.

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Definitions:

Maroon Villages

Settlements established by escaped slaves in the Americas, particularly in the Caribbean and South America, where they lived independently.

Cultural Autonomy

The right or condition of a culture or community to organize its own life and activities independently and maintain its unique traditions and identity.

West Indies

A region of the North Atlantic Ocean in the Caribbean that consists of the island countries and other territories.

Jenkins' Ear

A conflict between Britain and Spain in the 18th century, reportedly sparked by the mutilation of British sailor Robert Jenkins, symbolizing broader colonial and trade tensions.