Susan Is a New Sales Rep Who Does Not Yet

question 47

Multiple Choice

Susan is a new sales rep who does not yet possess a great deal of product knowledge. She is often asked questions to which she does not know the answer. By being up front with her customers about not knowing the answers, Susan builds trust because she is perceived as:

• A) An expert
• B) Candid
• C) Compatible
• D) Competent
• E) Helpful

---

Definitions:

Government Purchases

All goods and services bought by the federal, state, and local governments.

National Debt

The total amount of money that a country's government has borrowed and not yet repaid.

Fiscal Policy

Government policy related to taxation and spending to influence the economy.

Recession

A significant decline in economic activity spread across the economy, lasting more than a few months, visible in GDP, real income, employment, industrial production, and wholesale-retail sales.