Possessing Strong Product, Service, and Customer Knowledge Bases Helps Salespeople

question 53

Multiple Choice

Possessing strong product, service, and customer knowledge bases helps salespeople do a better job of:

• A) creating value-added solutions to the specific needs of their customers.
• B) competing on price.
• C) knowing how low they can drop the price and still make a profit.
• D) increasing profitability by controlling selling expenses.
• E) manipulating the customer into buying the most profitable solution.

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Definitions:

Plant Capacity

Plant capacity is the maximum output that a manufacturing facility can produce under normal conditions within a given time period.

Regular Time

The standard hours during which an organization operates or an employee is expected to work, excluding overtime.

Level Strategy

A business approach that maintains a steady production rate or workforce level, even in the face of fluctuating demand.

Machine Capacity

The maximum amount of work that a machine or system can complete in a given period.