[Solved] Which of the following is most reflective of the service exchange between brands and customers? A) touchpoints B) moments C) episodes D) efforts Tags: Keywords or terms assigned to pieces of information, such as documents, web pages, or media, to help describe the item and enable keyword-based classification and search. File Name: The unique identifier assigned to a file, used for storage and retrieval on a computer system. Annotation: A note or explanation added to a text or diagram for the purpose of providing additional information. Text Note: A digital annotation that allows users to add information in written form to documents or applications.