Which of the Following Can Speed Up Service Episodes by Predicting

question 7

Multiple Choice

Which of the following can speed up service episodes by predicting what will be needed using recognized patterns?

• A) service blueprinting
• B) robotic process automation
• C) machine learning
• D) intelligent process automation

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Definitions:

Engagement

In a workplace context, the level of an employee's emotional and functional commitment to their job and organization.

Competition

The rivalry among businesses to attract customers and achieve a higher market share.

High Quality

A standard of excellence or superiority in condition or performance, often measured against other similar items or services in terms of durability, reliability, and satisfaction.

Labor Costs

The total expenditure borne by employers for paying their employees, which includes wages, benefits, and taxes associated with employment.