The Backstage Actions Element of the Service Blueprint Are Performed

question 12

Multiple Choice

The backstage actions element of the service blueprint are performed by ______.

• A) a frontstage employee and/or a technical support employee
• B) a backstage employee
• C) a frontstage employee
• D) a backstage employee and/or a frontstage employee

---

Definitions:

Parkinson's Law

A principle stipulating that work expands to fill the time available for its completion.

Specialization

The process of concentrating on and becoming expert in a particular subject or skill, often leading to increased efficiency.

Long-Run Average Costs Curve

A graphical representation showing the minimum average cost at which any output level can be produced after all inputs, including capital, are adjusted.

AFC

In economic terms, typically stands for Average Fixed Cost, which is the fixed costs of production divided by the quantity of output produced.