What Should the Salesperson Do Next If the Complaining Customer

question 96

Multiple Choice

What should the salesperson do next if the complaining customer proposes a nonviable way (some action) to resolve the complaint?

• A) Allow the customer to vent
• B) Follow through with what the customer suggests anyway
• C) Thank the customer for the suggestion and then offer the customer an alternative resolution
• D) Gain the customer's agreement that the action will resolve the complaint
• E) All the above

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Definitions:

Preterm Infant

An infant born before 37 completed weeks of gestation, often requiring specialized care due to underdeveloped organs and systems.

Neonatal Intensive Care Unit

A specialized department in a hospital that provides critical care for newborn infants with serious health issues.

Multiple Stomas

The presence of more than one surgically created opening in the body to allow for the passage of bodily waste.

Flatus

Gas generated in the stomach or intestines that can be expelled through the rectum.