Which of the Following Is Not One of the Four

question 44

Multiple Choice

Which of the following is not one of the four benefits of service enthusiasm that allow the sales organization to gain an advantage over its competitors?

• A) Service enthusiasm helps the salesperson build a strong reputation
• B) Service enthusiasm reduces mistakes thereby improving profitability
• C) Service enthusiasm helps customers feel more comfortable complaining
• D) Service enthusiasm stimulates interest in the selling organization
• E) All the above are correct

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Definitions:

Ethnographic Research

A data-collection method that sends trained observers to watch and interact with a subject population in their natural environment.

Consumer Behavior

The study of individuals, groups, or organizations and the processes they use to select, secure, use, and dispose of products, services, experiences, or ideas to satisfy needs, and the impacts that these processes have on the consumer and society.

Reliability

The degree to which an assessment tool produces stable and consistent results over time.

Validity

The degree to which a tool, test, or study accurately measures what it intends to measure or reflects the true reality.