A Salesperson Should Refrain from Showing Anger Toward a Customer

question 9

True/False

A salesperson should refrain from showing anger toward a customer unless the customer displays anger first.

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Definitions:

Superordinate Goals

Shared objectives that require cooperation and transcend individual or group conflicts.

Bystander Effect

In social psychology, a phenomenon where the probability of a person helping a victim decreases when there are additional witnesses.

Conflict

A battle or confrontation between conflicting forces, concepts, desires, or individuals.

Unarmed People

Individuals who are not carrying or equipped with weapons.