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An ombuds investigates complaints and helps to settle them fairly.
Automatization
The process by which a task becomes automatic after extensive practice, requiring little to no cognitive effort to perform.
Phenomenon
An observable event or fact, especially one that is not fully understood.
Means-End Analysis
A problem-solving strategy in which you continually evaluate the difference between your current state and your goal, and consider how to use your resources to reduce the difference.
Subroutines
In problem solving, specific procedures for solving familiar, welldefined problems.
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