The Textbook Suggests That in Addition to Having Certain Attributes

question 13

Multiple Choice

The textbook suggests that in addition to having certain attributes to inspire trust with customers, being successful requires salespeople to do more. What more must they do?

• A) adapt the selling strategy to fit the situation
• B) separate true suspects from prospects
• C) use knowledge of mental states to advantage
• D) apply the right kind of pressure tactics to secure an order

---

Definitions:

Unemployment Rate

The part of the labor force comprising people who are not employed and are actively seeking jobs.

Unemployment Rate

The measure of the percentage of the labor force that is unemployed and actively looking for employment.

GDP

Gross Domestic Product, the total value of all goods and services produced within a country over a specified period.

Bureau of Labor Statistics

A division of the U.S. Department of Labor that collects, analyzes, and disseminates essential statistical data on labor economics.