From the Salesperson's Perspective, What Should Be the Primary Motivation

question 105

Multiple Choice

From the salesperson's perspective, what should be the primary motivation for ensuring effective handling of customer complaints?

• A) to use as a stepping stone to repeat business and recommendations to others
• B) to avoid having to offer discounts or incentives to keep the customer happy
• C) to protect his or her reputation
• D) to avoid wasting his or her time

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Definitions:

Transformational Management

A leadership approach that seeks to inspire and motivate employees to achieve extraordinary outcomes by focusing on shared values, employee needs, and personal development.

Organization's Vision

An aspirational description of what an organization would like to achieve or accomplish in the mid-term or long-term future, serving as a guide for choosing current and future courses of action.

Long-Term State

A sustained condition or situation over an extended period, often used in the context of planning, investment, or health and wellbeing.

Organizational Culture

The shared values, beliefs, traditions, and behaviors that shape the social and psychological environment of an organization.