According to the Textbook, Which Benefit of Service Enthusiasm Can

question 104

Multiple Choice

According to the textbook, which benefit of service enthusiasm can take a long time to establish but only one negative event to destroy?

• A) the reputation of the salesperson
• B) the profit earned by providing good customer service on the first sale
• C) putting the convenience of the customer first
• D) an organizational culture focused on providing good service

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Definitions:

Cope

The process of effectively dealing with and attempting to overcome issues and difficulties.

Brave

The quality of being able to face and endure danger, difficulty, or pain without being overcome by fear; exhibiting courage.

Linking

The process of connecting or associating two or more elements together.

Redirecting

A technique used in behavior management to guide someone's behavior from inappropriate to desirable alternatives.