When Handling Customer Complaints, Why Is It Important to Ask

question 64

Multiple Choice

When handling customer complaints, why is it important to ask the buyer how he or she would like to have the issue resolved?

• A) Asking the buyer enhances commitment and helps the salesperson to avoid proposing a solution that is either insufficient or overcompensates for the problem.
• B) The salesperson avoids proposing a solution that will not make the customer happy.
• C) It helps the customer feel like his or her complaints are being taken seriously.
• D) Making an apology sound sincere is easier if the customer feels that he or she is being listened to.

Understand the basic concepts of motivation and its various types including extrinsic and intrinsic motivation.

Comprehend Maslow's hierarchy of needs and its application to human behavior.

Recognize the physiological and psychological mechanisms regulating hunger, thirst, and body weight.

Identify the different phases of the sexual response cycle and the roles of hormones in sexual behavior.

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Definitions:

Human Resource Management

The strategic approach to the effective management of an organization's workers so that they help the business gain a competitive advantage.

Joint Health

A state of physical well-being concerning the functionality and condition of the body's joints, including their strength and freedom from pain.

Safety Committees

Groups formed within organizations to identify safety and health issues and to develop strategies to improve workplace safety.