According to the Textbook, Which Benefit of Service Enthusiasm Is

question 27

Multiple Choice

According to the textbook, which benefit of service enthusiasm is provided by open communication, readily accessible sales personnel, and user-friendly feedback systems?

• A) the reputation of the sales person
• B) providing good customer service on the first sale
• C) putting the convenience of the customer first
• D) an organizational culture focused on providing good service

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Definitions:

Reasoning

The cognitive function of forming deductions, evaluations, or conclusions based on given facts or propositions.

Fixed Ideas

Persistent thoughts or beliefs that are often rigid and resistant to change, even in the face of contradictory evidence.

Changing Behaviors

The process of modifying actions or reactions through various techniques and interventions.

Cultural Influences

The effects that the customs, traditions, and social values of a community or society have on the attitudes and behaviors of its members.