What Is the Term for the Classification of Potential or Current

question 75

Multiple Choice

What is the term for the classification of potential or current customers within a particular market into categories for the purpose of developing strategic approaches?

• A) account targeting strategy
• B) relationship strategy
• C) customer segmentation strategy
• D) team selling strategy

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Definitions:

Work Sharing

A program that allows employees to reduce working hours during economic downturns as an alternative to layoffs, with the aim of spreading a reduced amount of work over the same or a larger number of employees.

Hiring Freeze

A policy implemented by organizations to temporarily halt the recruitment of new employees.

Human Resource Planning

The strategic process employed by organizations to ensure the right number of people with the right skills are available to meet current and future business needs.

Performance Evaluation

The systematic process of assessing and documenting an employee's work performance and providing feedback.