What Is the Term for the Use of Customer-Driven Processes

question 167

Multiple Choice

What is the term for the use of customer-driven processes enabled by the latest Web technology to co-create value with customers?

• A) Sales 2.0
• B) social networking
• C) cloud computing
• D) sales process applications

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Definitions:

Arbitration

Arbitration is a form of alternative dispute resolution where a neutral third party makes a binding decision to resolve a dispute, outside of court.

Environmental Disputes

Conflicts arising from the impact of human activities on the natural environment, often involving issues of conservation, pollution, and resource management.

Insurance Liability

Refers to the obligation of an insurance company to cover losses as defined in an insurance policy.

American Arbitration Association

A nonprofit organization that provides arbitration services to help resolve disputes outside of courtrooms.