E-Mail Is a Great Tool for Communication

question 2

Multiple Choice

E-mail is a great tool for communication. When should e-mail not be used? (Select all that apply.)

• A) When you are mad.
• B) When scheduling a meeting
• C) When you are canceling or apologizing
• D) If there is any chance your words could be misunderstood
• E) When rebuking or criticizing

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Definitions:

Behavior Therapy

A therapeutic approach that focuses on changing unhealthy behaviors through conditioning techniques and environmental changes.

Cognitive

Relating to mental processes such as perception, memory, judgment, and reasoning, as opposed to emotional or physical processes.

Claustrophobia

An anxiety disorder characterized by an irrational fear of enclosed or confined spaces, leading to feelings of panic or distress.

Psychotherapy

A therapeutic treatment technique aimed at helping individuals understand their feelings and modify their behaviors.